Hi there,

This is your monthly roundup of Spot product updates and DEI-related content.

1-Minute Video Guide for Spot’s Slack App 🎥

Last month, we announced our new Slack app, which lets employees quickly submit concerns or feedback via Slack.

Here’s a 1-minute video walkthrough that you can share with employees, made by one of our amazing customers!

And here’s some sample copy for announcing the new intake channel:

You can now submit feedback or concerns to [team name] in Slack! We use Spot for surfacing issues large and small, and their Slack app makes this much simpler. Go to the Spot app inside of Slack to quickly surface a question or issue. You can also type /spot in any Slack channel or DM, and Spot will privately respond with an option to submit feedback. We can then use Spot as a go-between to follow up with you.

To add Spot to your organization’s Slack workspace, go to Case Management > Integration for Slack

Friendly reminder that lightweight reports submitted through Slack will appear in your Spot dashboard—just like reports submitted via Spot’s chatbot or telephone hotline—and can be managed the same way.

This 🐻 🐻 Repeating

🤖 New AI-assisted follow-ups!
The Spot dashboard now uses AI to suggest follow-up questions on new reports.

This AI feature prompts you with relevant questions that are designed to be open and non-leading. You’ll see AI Suggestions when you click “Ask follow-up questions” inside of a new report or a report that has been submitted in the last 30 days.

Workplace Culture Same Old Song of the Month

CareFirst is a not-for-profit healthcare insurer in the mid-Atlantic region of the U.S. with nearly 5,800 employees serving 3.6 million members. The organization’s most recent annual Speak Up Report, released in Q4 2023, is a rare glimpse into a company’s internal stats for incident reporting and case management. The report covers investigations, employee sentiment on retaliation, top reported issues, and reasons that employees may not surface misconduct.

True to form, those reasons include: fear of retaliation, belief that corrective action would not be taken, fact that person committing misconduct was a leader, and fear that reporter would not remain anonymous. Some things never change. (CareFirst BlueCross BlueShield)

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