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This is your monthly roundup of Spot product updates and HR-related content.

🎯 Metrics that matter for incident reporting: What to measure

Not all numbers are created equal—especially when it comes to measuring the impact of your speak-up tools.

In 2025, HR and compliance leaders are leaning hard into data-backed decisions. Whether you're assessing the willingness of your employees to surface issues or tracking how effectively your team responds to misconduct reports, these are a few of the KPIs you’ll want on your radar:

  • Time to close – How long does it take to resolve a case from first report to final action? Faster isn't always better, but consistency and transparency matter. You can find this metric in your Talk to Spot report data export—along with the date and time of your first action on new reports—so you can track case responsiveness.
  • Reporting rate per 100 employees – Is your team empowered to speak up if something goes wrong? A sudden drop could signal fear or distrust; consistently low reporting may indicate that you need to (re)communicate your tools and policies more effectively. (See Case Management > Communication Resources in your Talk to Spot admin dashboard for aids.)
  • Anonymous vs. named reports – While anonymous reporting is an important option to build trust, a high percentage of anonymous submissions might indicate concerns about retaliation. How to remedy this? Investigate the anonymous reports you receive without pressuring people to reveal their identity (Talk to Spot has tools for this); we’ve found this can lead to willingness to come forward directly.  

Why these metrics? They reveal important trends within your organization. High reporting rates suggest psychological safety. Long resolution times could hint at inefficient processes or lack of urgency in dealing with employee issues. A lack of anonymous options might be limiting disclosure, while an increasing proportion of named reports may indicate increasing trust in your team’s process for dealing with incoming issues. 

Get in touch if you’d like to set up custom data reporting from Talk to Spot: hello@talktospot.com

This đŸ»đŸ» repeating

Spot is now available in 13 languages! We’ve recently added Arabic, Chinese, Japanese, Malay, Brazilian Portuguese, and Latin American Spanish to our lineup. These languages join Dutch, English, French, German, Polish, Romanian and Spanish.

👀 Are we too obsessed with engagement surveys?

Who hasn’t taken a company survey and wondered if anyone was actually going to read it? (Or secretly picked the safest answers because
well, trust issues.) Engagement surveys have become the go-to for gaining insights, but are we using them correctly? Or too much?

As Maria Amato of Korn Ferry puts it, “Employee surveys are great. They are just over-relied on.” And she’s not alone in that thinking. While surveys can be helpful for understanding some aspects of workplace culture, they’re not magic.

The problem? They’re often used to answer every single question HR teams have, from predicting turnover to gauging reactions to new software rollouts. But they won’t give you the full picture, and it turns out a lot of employees don’t really trust them. Only 32% of US workers surveyed by Visier said they believe engagement surveys reflect reality.

The takeaway? Keep the surveys, but don’t stop there. Pair them with real, actionable data, such as retention stats and promotion rates, to actually get a feel for what’s going on in your workplace. And tie them to your speak-up tool so employees have the option to surface issues in a more detailed way. Because no one wants their thoughtful feedback to disappear into the HR void.

đŸ—“ïž Planning ahead

May is a busy month for meaningful workplace moments. From Mental Health Awareness Month to Asian Pacific American Heritage Month and Jewish American Heritage Month, it’s a great time to support well-being, celebrate diverse voices, and create space for connection and reflection. Here are a few other dates to keep in mind:

  • May 5: Cinco de Mayo – Celebrate Mexican heritage with traditional foods, shared recipes, or a panel on history and culture.
  • May 17: International Day Against Homophobia, Transphobia, and Biphobia – Share resources on allyship and inclusive workplace practices.
  • May 20: International HR Day – Spotlight your HR team and recognize the people keeping your workplace safe, supportive, and running smoothly.
  • May 26: Memorial Day (US) – Honor those who have served by creating space for stories, reflection, or volunteering opportunities.